Terms of Service

PlanAuto is a web app to keep track of your vehicles: maintenance plans and checks, issues and repairs, expenses and reports, tires, documents and their expiry dates, and reminders. You can use it alone or share vehicles with other people in a group.

PlanAuto is in beta. Features may change, appear or go away, and things may break. We try to tell you before removing something you rely on.

• You need an account to use the app. You can sign up with an email and password or with Google.
• Give us a real email address. We use it to sign you in, to reset your password and to send you reminders you asked for.
• Keep your password to yourself. You are responsible for what happens in your account, including actions taken by AI assistants or tokens you connect to it.
• You must be old enough to enter into a contract where you live. If you use PlanAuto for a business, you confirm you can accept these terms on its behalf.

Everything you enter or upload (vehicles, mileage, issues, photos, receipts, documents, expenses, comments) is yours. You give us only the permission we need to store it, show it to you and to the people you share it with, back it up, and run the features you use. We don’t sell it.

Only upload things you have the right to share. Don’t upload other people’s personal documents without their permission.

Our Privacy Policy explains what we collect and how we handle it.

When you add a vehicle to a group, the group’s members can see it, and depending on their role they can add or change its records. The group’s owner and admins decide who is in it and what role they have.

A share link lets anyone who has the link see the vehicle or issue it points to, without an account, until it expires or you turn it off. Treat it like a key and only send it to people you trust.

If you leave a group or are removed from it, you lose access to its vehicles. Records you added to them stay with the group.

On plans that include it, you can connect an AI assistant (such as Claude or ChatGPT) to your account. The assistant can then read and, if you let it, add or change information in PlanAuto on your behalf.

You choose to connect it and you can disconnect it at any time from Settings. What the assistant does with your data is governed by that company’s own terms and privacy policy, not ours. AI answers can be wrong, so check anything important.

PlanAuto also offers ready-made prompts you can copy into an assistant yourself. Those prompts leave out your license plate and VIN.

• PlanAuto has a free plan and paid plans (Pro, and Business for fleets). What each plan includes and costs is shown on the pricing and billing pages, and that is what applies when you pay.
• Each account can start one free Pro trial of 14 days. When it ends, your account goes back to the free plan unless you have paid.
• Payments are made by hand, outside the app, with the methods listed on the billing page (such as Pago Móvil, Zelle or Binance Pay). You then report the payment with its reference and, if you want, a screenshot. Your plan starts once we confirm the money arrived. If we can’t confirm it, we reject the report and tell you why.
• Prices in bolívares are calculated from the official BCV exchange rate on the day you report the payment.
• Paid plans don’t renew on their own. When the period you paid for ends, your account goes back to the free plan’s limits. We don’t delete your information because of that, but you may not be able to add more until you are within the limits or pay again.
• If you paid twice or by mistake, write to us within 7 days and we will refund it or add the time to your account. Apart from that, payments for a period that has already started aren’t refundable, except where the law says otherwise.

• Break the law with PlanAuto, or use it to harass, deceive or harm anyone.
• Try to get into other people’s accounts or data, or get around plan limits, rate limits or security.
• Overload the service, scrape it, or use automated tools on it other than the AI connection we provide.
• Upload malware, or content that isn’t yours to share.
• Report a payment you didn’t make.

If you do, we may suspend or close your account. Where it’s reasonable, we will tell you first and give you a chance to explain.

Maintenance intervals, part lifespans, reminders and suggestions in PlanAuto are general guidance. They don’t replace your vehicle’s manual, a qualified mechanic or your own judgment. Always have safety problems (brakes, steering, tires, lights) checked by a professional. Expiry reminders for documents are a help, not a guarantee: keeping your paperwork valid is your responsibility.

We work to keep PlanAuto running and your data safe, and we keep regular backups. Even so, the service is provided “as is”, and we can’t promise it will always be available or free of errors. Keep your own copies of anything you can’t afford to lose; the reports let you download your expenses.

As far as the law allows, we are not liable for indirect losses, such as lost profits or a breakdown you could have avoided, and our total liability to you is limited to what you paid us in the 12 months before the claim. Nothing in these terms limits rights you have as a consumer that the law doesn’t allow us to limit.

You can stop using PlanAuto at any time. To delete your account and your information, write to us at hernan@planauto.app from your account’s email address and we will do it within 30 days. Payments already made aren’t refunded when you close your account, except as described above.

We may close accounts that break these terms, or stop offering PlanAuto. If we shut the service down, we will give you at least 30 days’ notice to download your information.

We may update these terms as PlanAuto changes. We change the date at the top when we do, and for important changes we tell you by email or in the app before they apply. If you keep using PlanAuto after that, you accept the new terms.

These terms are governed by the laws of the Bolivarian Republic of Venezuela. If there is a dispute, please write to us first so we can try to sort it out. If we can’t, it will be handled by the competent courts of the Bolivarian Republic of Venezuela, unless the law gives you the right to go to the courts where you live.

Questions about these terms? Write to hernan@planauto.app, or use the feedback button in the app.