Privacy Policy

Information you give us:

• Account: your name, email address and password (stored only as a secure hash). If you sign in with Google, we receive your name, email and profile picture from Google.
• Vehicles and their records: make, model, year, license plate, VIN, mileage, maintenance plans and checks, issues, repairs, tires, expenses, budgets, comments and notes.
• Files: photos and attachments on issues, vehicle documents (such as insurance or registration) with their expiry dates, a custom logo for your reports, and screenshots of payments.
• Payments: the plan you chose, the payment method, the amount, the reference number and the screenshot you send. We never see or store your bank or card login details.
• Groups: the groups you create or join, your role, and the email addresses of people you invite.
• Feedback: the messages and screenshots you send us through the feedback form. If you aren’t signed in, the email you give us so we can reply.
• Waiting list: the email or WhatsApp number you leave if you sign up to hear about launches.
• Preferences: your language, use case, time zone and notification settings.

Information collected automatically:

• Sign-in data: your IP address and browser details for each session, to keep you signed in and protect your account.
• Error and performance data: when a page fails or is slow, technical details about it (the error, the page, your browser, load times) so we can fix it.
• Usage counts: how many requests an AI assistant connected to your account makes each day, to apply plan limits.
• For feedback from signed-out visitors, a scrambled (hashed) version of the IP address, used only to block spam.

We don’t use advertising or tracking cookies, and we don’t track you across other websites.

• To provide the app: show your vehicles, calculate what’s due, build reports and run the features you use.
• To send you messages you need or asked for: sign-in links, password resets, invitations, reminders about maintenance and expiring documents, and updates about your payments. You can turn reminders off in Settings or with the link in each email.
• To confirm payments and manage your plan.
• To answer your feedback and support requests.
• To keep PlanAuto secure, prevent abuse and fix problems.
• To understand, in general terms, which features people use, so we know what to improve.

We don’t sell or rent your information, and we don’t give advertisers or other companies access to it, except the service providers listed below that help us run PlanAuto. We don’t use your vehicle records to train AI models.

• Group members: people in a group you add a vehicle to can see that vehicle’s records, according to their role.
• People with a share link: anyone with a share link you create can see the vehicle or issue it points to, until it expires or you turn it off.
• AI assistants you connect: when you connect one, it receives the information it asks PlanAuto for during your chats. From then on, that company’s privacy policy applies. You can disconnect it at any time.
• Our staff: only when needed to confirm payments, answer a support request you made, or investigate abuse or a technical problem.
• Authorities: only when the law requires it.

We use a few companies to run PlanAuto. They handle your information only on our behalf and only to provide their service:

• Hetzner (servers and database, in Germany or Finland).
• Cloudflare (website delivery and protection, and file storage through Cloudflare R2, including encrypted backups).
• Resend (sending emails).
• Google (only if you choose to sign in with Google).
• Grafana Cloud (error and performance monitoring).
• Telegram (alerts to our own team, for example when a payment is reported, which can include your name and the payment details).

Some of these providers are outside your country, so your information may be stored or processed abroad, mainly in Europe and the United States. We choose providers that protect it with reasonable security measures.

We use a few cookies that the app needs to work: one keeps you signed in, one remembers the language you chose, and one remembers a share link you came from so the person who shared it can be credited when you sign up. We also save small preferences in your browser, such as the last currency you used or hints you already dismissed. None of these are used for advertising.

We keep your information while your account is open. If you delete something in the app, it is removed from our database. When you ask us to delete your account, we delete it and your information within 30 days. Copies in our encrypted backups disappear as the backups expire, within 30 more days.

We may keep payment records and a log of important changes (such as who changed a payment or a permission) for longer when we need them for accounting, to resolve disputes or because the law requires it. Some records you added to vehicles in someone else’s group, such as expenses, can stay with that group, without your name on them.

Your connection to PlanAuto is encrypted, passwords are stored as hashes, uploaded files are private and opened through temporary links, and backups are encrypted. No system is perfectly secure, though. If we learn of a breach that affects your information, we will tell you without undue delay.

• See and correct: most of your information can be viewed and edited directly in the app.
• Download: you can export your expense reports to PDF or Excel. For a copy of everything else, write to us.
• Delete: you can delete records in the app. To delete your whole account, write to us from its email address.
• Emails: turn reminders off in Settings or with the unsubscribe link in each email. We will still send messages you need, such as password resets.
• AI connections: disconnect an assistant at any time from Settings.

Depending on where you live, you may have more rights, such as objecting to some uses of your information or complaining to a data protection authority. Write to hernan@planauto.app and we will help.

PlanAuto is not meant for children, and we don’t knowingly collect information from anyone under the age needed to accept our Terms of Service where they live.

If we change this policy, we update the date at the top. If the change is important, for example a new kind of data or a new provider that handles it, we tell you by email or in the app before it applies.

For anything about your privacy, write to hernan@planauto.app. This policy is governed by the laws of the Bolivarian Republic of Venezuela.